As a UX consultant and designer, I’ve spent years advocating for seamless, intuitive, low-friction experiences. The kind that guide users without them even realising. The kind that make a process feel like second nature. The kind that get praised in boardrooms. But over time, I’ve come to question whether "frictionless" should always be the goal.
Read MoreDesigning for (and Against) Control: Ethical UX in the Age of Surveillance
We live in an era where nearly every interface, every app, and every “frictionless” interaction comes with a hidden cost: control. Whether it’s a social media feed engineered for maximum attention, a smart home assistant listening to every word, or a seemingly benign login screen nudging you to share just a little more data, design choices shape power dynamics between companies and users.
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